Auto Repair - Ten Common Mistakes Made By Your Technician

Stay Connected

Read latest headlines in your favorite news reader
Sign up for our email news letter

Find help, info, instructions, tips, or other article

Tip: Use search box below or this box, labels in the first right sidebar, archive, ctrl+F for this page or sitemap to find topics

By Sue Ellis


Failing to confirm the problem. You don't need to be Albert Einstein to figure out that figuring out the concern and confirming it is the first step of the repair process. Of course, you must recognize the problem before you can even dream of straightening it out.

Insufficient Road Testing. Even for the simplest of oil changes, a through and thorough road test is de rigueur as per every automotive instruction manual in existence. But the definition of "road test" for many technicians is "n. - the process of driving the vehicle into the auto shoppe for invariably shoddy repair work."

Misdiagnosing. For the above reasons and a multitude of others, your vehicle is misdiagnosed more often than not. Mechanics will spend hours chasing the wrong problem, wasting your time and money.

Solving the problem with parts. Mechanics try to make up for their abject lack of skills by arbitrarily using parts, hoping their eenie-meenie-minie-moe approach will lead to a solution. You would often hear mechanics go, "So I, like...replaced this with that and that with this, but I'm sorry to tell you this baby ain't fixed yet." This goes right back to mistake number one: confirm the problem with diagnostics, then proceed.

Failing to address the primary concerns foremost. It is common for mechanics to spend an interminable amount of time looking for a quick upsell to improve their bottom line. That's perfectly fine and dandy, actually -- provided they don't charge you for the inspection, that said inspection doesn't interfere with your schedule and that the upsell is actually valid (in most cases, the answer is "NO" to all three!) More often than not, these inspections, even if for free, plus the upselling portion, leave a hanging ending to that movie based on your vehicle. What's wrong with the bloody automobile already?

Overconfidence. It is also common for unqualified or even incompetent technicians to overwhelm themselves with complexity. Rather than defer to a more experienced technician or facility, they often keep going and do more harm. How's it go...The road to hell is paved with good intentions?

Taking shortcuts. In the ongoing effort to beat the clock, technicians will create a host of problems: breaking parts, snapping bolts, short circuiting sensitive electronics. Read more about these mechanical misadventures in our excellent article on Auto Repair: How Can They Screw Up an Oil Change.

Poor Repair Work. Whether through incompetence or laziness, mechanics frequently don't do repairs correctly. It's often sloppy work. Forgotten bolts, parts not lined up correctly, or components not re-installed properly are common. And when it comes to computer repairs, it only gets worse; they often pay little heed to synchronization protocols, software coding and essential programs, turning what could be a Knight Rider-style Trans Am into a Knight of the Junkyard.

Failing to re-confirm a completed repair. Once a repair has been completed, double-checking the repairs performed is essential to ensure the car is back in running condition. Many times different parts are thrown in (as if the technician was auditioning for MasterChef) and as a result, the car's owner is back a day later with his vehicle, borrowing a few words from the host of another cooking show -- Hell's Kitchen.

Making a mess. You must think those first nine mistakes were a hoot to read about (but a pain to experience), but wait till you see those two gigantic boot marks on your carpeting and greasy fingerprints on your new paint job, courtesy of a mechanic who's no neater than your average two-year-old toddler handling a chocolate cookie.




About the Author:



0 comments:

Post a Comment

 
© 2011 a collection of helpful articles | Powered by Blogger | Built on the My FEED Valid X/HTML (Just Home Page)